How we work together
From first contact to the report after a check
Every property and situation is different. Before the first visit, Jolanta agrees the property location, your expected time away and the points that need particular attention.
Four clear steps
Clear agreements before the first visit
You do not need a form or complete file at the start. A factual message is enough; the details are agreed before the first access.
- 1
Describe the property and time away
Share the town, type of property, usual periods away, the help you need and, if known, your next arrival date.
- 2
Agree the visit and access
Confirm frequency, rooms, checklist, permitted key use and the format of your update.
- 3
The agreed person completes the check
Jolanta carries this out herself where appropriate or directs an agreed person. Only agreed tasks are done; visible changes are photographed without a technical diagnosis.
- 4
Receive useful information
You see what was done, which points show no new visible change and where your decision is needed — in one update from Jolanta.
Before a key is used
Keys and access are agreed individually
Before starting, we agree why the property may be opened and who, if anyone, may be admitted. Jolanta coordinates this, and the exact process for handing over, holding and logging keys is confirmed separately.
Permission for a specific purpose
A check, preparation before arrival or the pre-arranged visit of a named tradesperson.
Clear instructions before entry
What to check, what may be done and when Jolanta should contact you first.
A visible issue is not an automatic instruction
Any follow-up is your decision
Jolanta or the agreed person sends photographs and context first. You choose whether observation is enough, another check is needed or a specialist should be arranged.
Update after the visit
You can see what “checked” meant in your property
The example shows more than statuses: one realistic observation, related photographs and a specific decision still to be made.
- date and type of visit
- completed agreed tasks
- photographs of specific places
- description of new visible changes or their absence
- a question about the next step when needed
The property was aired. No new visible damp marks were seen on the agreed walls and ceilings. The bedroom shutter closes, but is noticeably stiffer along the lower edge; see photographs 3–4.
- Windows and shutters
- Keep bedroom shutter under review
- Visible walls and ceilings
- No new visible marks
- Airing
- Completed as agreed
- Next step
- Decide whether a tradesperson should visit
